Privacy Policy


Your Privacy Matters

We are committed to protecting your privacy. This privacy policy sets out how we will treat your personal data after it has been collected by us through your use of our website, brochures, speaking to our customer services staff or otherwise. Any changes to this policy will be posted on this page.

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The Privacy Policy

Where you are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.

Our full company name is Bikecation Limited, and our registered office is at Burghurst House, Burwash, Etchingham, East Sussex TN19 7EH, United Kingdom.

What we collect and why

When you make an enquiry, join our mailing list or book a holiday with Bikecation Limited we may need to collect information about you including (but not limited to) your name, contact details and company name and position (if applicable). We may also collect such data if you enter competitions, register for promotions, take part in surveys, or provide us with feedback. We may also collect payment details and/or relevant health information to process bookings.

Some of the information we collect may be sensitive personal data (for example ‘special requirements’ data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent.

We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your holiday booking, enquiry or other transaction.

We may use your data for our business management and operation and for monitoring, marketing and customer care purposes to achieve our aim to provide you with the highest standard of quality and service and increase our customer’s choices wherever possible.

We may also send you details of products and/or services provided by carefully selected third parties whom we think may be of interest to you.

You will be given the opportunity to give your consent or objection (as appropriate) to us using the data for such purposes on all written information we send to you.

Only if you have requested to be contacted with our newsletter or weekly email may we use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you.  

Who else do we give your details to?

We may disclose your information to our credit checking companies, public authorities (e.g. customs/immigration), to any companies who process data on our behalf, to our professional advisers and when we are required by law to make a disclosure.

We may pass on your personal details to those companies or organisations that need to know them in order that your holiday or other service or product can be provided. For example, the tour operator, the airline, hotel or credit card company. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details.

We may also pass your personal information on to carefully selected third parties who may contact you with details of their products and/or services which may be of interest to you.

On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes or to pass your details to carefully selected third parties, please contact us at Bikecation Limited, Burghurst House, Burwash, Etchingham, East Sussex TN19 7EH, United Kingdom; or at mail@bikecation.co.uk

Other web sites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.

Your consent

By disclosing your personal data to us, whether using our website, telephone services or otherwise, you consent to the collection, processing and use of your personal information by Bikecation Limited in accordance with the terms of this privacy policy.

Data Subject Access Request

You are entitled to ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a maximum charge of £10 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.

Cookies Policy

 

Bikecation uses cookies on www.bikecation.co.uk. By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How bikecation uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.